Refund policy

Alluria Jewelry Returns & Exchanges Policy

At Alluria, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

Returns & Exchanges We accept returns and exchanges within 30 days of delivery. Items must be unworn and in their original packaging to be eligible. Upon receipt and inspection of your return, you will have the choice of a full refund to your original payment method or an exchange for another item.

Return Shipping We've got you covered — Alluria covers the cost of return shipping on all orders. Simply contact us and we will send you a prepaid return label.

 

How to Initiate a Return:

To initiate a return, please follow these steps:

To submit return requests, log in to your customer account. You can access your account in the following ways:

• Click the new customer accounts URL https://shopify.com/74043162933/account 
• Enter your email address and a six-digit verification code that is sent to your email address or cell phone. A password isn't required to log in. After you enter the code, you'll be granted access to your account.
• Find your order and submit a return request.
• Once you obtain a return authorization and prepaid shipping label in your email, pack the item securely in its original packaging, affix the shipping label and drop off your package at any USPS office.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@alluriajewelry.com.

 

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at sales@alluriajewelry.com We are here to assist you!

Thank you for choosing Alluria Jewelry!

Sincerely,

Alluria Team